FAQ  

•To initiate a return or exchange, please submit a request along with a screenshot of your order confirmation email, ensuring that the order number is clearly visible

•Return items must be sent back within 7 days of initiating your return with the label provided

•Non-prescription products can be returned up to 30 days from the date of purchase

•Items purchased on our final sale page are not eligible for returns or exchanges

•Items must be unworn, in the state you received them, and in the original packaging

•The shipping cost of the order is non-refundable, and there will be a 5% restocking fee of the purchase price removed from your refund

•Every customer is granted one complimentary exchange of equal or lesser value. In the event of dissatisfaction with the exchange, customers have the option to request a refund, subject to a 5% restocking fee based on the original purchase price.

•International returns and exchanges are not available.

•Return on gift cards are not available

Should you require any assistance, please feel free to contact us.

•We provide warranty against factory defect in workmanship and materials 1 year from the date of the purchase.

•Warranty does NOT cover (I) damage caused by accident, abuse, misuse, fire, or other external cause or (II) defects caused by normal wear and tear or otherwise due to the normal aging of the product.

•Upon approval of the warranty claim, we will provide either a one-time replacement or repair of the product. The replacement covered under warranty claim are not considered an exchange.

•If you believe that you have an issue covered by our warranty, please submit a warranty claim using the link below. Should you require any assistance, please feel free to contact us.

To ensure approval of your warranty, please provide all of the following information:

1) A detailed description of the manufacturer’s issue.

2) Photos clearly showing the defect, along with the style SKU (Model / Color) located on the inside of one of the temples.

•Clean your lenses regularly using a microfiber cloth to remove dust and smudges.

•Avoid using harsh chemicals or cleaners on your lenses, as they may damage the coating.

•Store your eyewear in a protective case when not in use to prevent scratches and damage.

•Avoid placing your eyewear face down on surfaces to prevent scratching the lenses.

•Keep your eyewear away from direct sunlight and extreme temperatures to prevent warping, distortion, and damage to lenses or frames.

•Avoid wearing your glasses on top of your head or pushing them up with your hair, as this can stretch the frames or cause them to lose shape.

•Handle your glasses with care: Use both hands to put on or take off your glasses and be careful not to pull them off too quickly or forcefully, as this can cause the frames to bend or even break.

•Avoid leaving your glasses in the bathroom: Moisture from the shower or bath can damage the lenses or coatings on your glasses, so it's best to store them in a dry, cool place outside of the bathroom.

•Have your eyewear professionally adjusted if they become loose or misaligned for optimal fit and comfort.

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•For additional care tips, see our blog post Preserving Your Eyewear