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  • How do I care for my product?
    •Clean your lenses regularly using a microfiber cloth to remove dust and smudges. •Avoid using harsh chemicals or cleaners on your lenses, as they may damage the coating. •Store your eyewear in a protective case when not in use to prevent scratches and damage. •Avoid placing your eyewear face down on surfaces to prevent scratching the lenses. •Keep your eyewear away from direct sunlight and extreme temperatures to prevent warping, distortion, and damage to lenses or frames. •Avoid wearing your glasses on top of your head or pushing them up with your hair, as this can stretch the frames or cause them to lose shape. •Handle your glasses with care: Use both hands to put on or take off your glasses and be careful not to pull them off too quickly or forcefully, as this can cause the frames to bend or even break. •Avoid leaving your glasses in the bathroom: Moisture from the shower or bath can damage the lenses or coatings on your glasses, so it's best to store them in a dry, cool place outside of the bathroom. •Have your eyewear professionally adjusted if they become loose or misaligned for optimal fit and comfort. • •For additional care tips, see our blog post Preserving Your Eyewear
  • What is your return policy?
    •Non-prescription products can be returned up to 30 days from the date of purchase •Items purchased on our final sale page are not eligible for returns or exchanges •Items must be unworn, in the state you received them, and in the original packaging •The shipping cost of the order is non-refundable, and there will be a 5% restocking fee of the purchase price removed from your refund •Return items must be sent back within 7 days of initiating your return with the label provided •For international returns, customers are required to cover the shipping costs and are responsible for any duties, taxes, or brokerage fees associated with the return. •Every customer is granted one complimentary exchange of equal or lesser value. In the event of dissatisfaction with the exchange, customers have the option to request a refund, subject to a 5% restocking fee based on the original purchase price. •International exchanges are not available. •Return on gift cards are not available Should you require any assistance, please feel free to contact us.
  • Warranty
    •We provide warranty against factory defect in workmanship and materials 1 year from the date of the purchase. •Warranty does NOT cover (I) damage caused by accident, abuse, misuse, fire, or other external cause or (II) defects caused by normal wear and tear or otherwise due to the normal aging of the product. •Upon approval of the warranty claim, we will provide either a one-time replacement or repair of the product. The replacement covered under warranty claim are not considered an exchange. •If you believe that you have an issue covered by our warranty, please submit a warranty claim using the link below. Should you require any assistance, please feel free to contact us. To ensure approval of your warranty, please provide all of the following information: 1) A detailed description of the manufacturer’s issue. 2) Photos clearly showing the defect, along with the style SKU (Model / Color) located on the inside of one of the temples.
  • What should I do if there is an issue with my shipment?
    If you encounter any issues with your shipment, such as delays or damages, please contact our customer support team as soon as possible. We will work to resolve the issue and ensure that you receive your order in a timely manner.
  • What shipping options do you offer?
    We offer several shipping options, including standard, expedited, and express shipping. The availability of each option may vary depending on your location and the items in your order. You can select your preferred shipping method during checkout.
  • What should I do if my order is marked as delivered but I didn't receive it?
    If your order is marked as delivered but you haven't received it, please first check with neighbors or household members who may have accepted the package on your behalf. If you're unable to locate the package, contact our customer support team for assistance in initiating an investigation with the shipping carrier.
  • How can I track my order?
    Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.
  • How long will it take for my order to arrive?
    The delivery time depends on the shipping method you choose and your location. Standard shipping typically takes 3~ 5 days, while expedited and express shipping options offer faster delivery. Once your order is shipped, you will receive a tracking number to monitor its progress.
  • Can I reprint my shipping label?
    If you need to reprint your shipping label, please contact our customer support team for assistance. We can provide you with a new shipping label via email or help you access your account to reprint the label directly from our website.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries. However, please note that shipping times and fees may vary depending on your location and local customs regulations. You can select your country during checkout to see the available shipping options and costs.
  • What if I input the incorrect shipping address?
    Please ensure that the shipping address provided during checkout is accurate. If an incorrect address is provided and the order has already been shipped, we are not responsible for any delays or lost packages. It's essential to double-check the shipping address before completing your purchase to avoid any issues with delivery.
  • Do you provide return labels?
    Yes, we provide return labels for eligible returns. Please contact our customer support team to request a return label. Return labels may incur a fee, which will be deducted from your refund or provided as a separate charge.
  • Can I review or modify my order?
    Yes, you can make changes before finalizing your purchase.
  • Encountering issues during checkout?
    If your order is returning an error message despite correct payment information, contact us here. Ensure your autofill settings for the billing address are correct, as the wrong zip code may be causing issues. Some browser extensions may also interfere; try disabling them if you encounter problems.
  • What payment methods do you accept?
    We accept a variety of payment methods including credit, corporate, and debit cards (processed like credit), and prepaid cards. We also accept Afterpay and mobile wallets such as Apple Pay, Google Pay, and Samsung Pay. Our payment system accommodates any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay International logo.
  • How do I checkout?
    Add items to your cart and proceed to checkout. Provide shipping details, choose a payment method, and finalize your purchase.
  • How can I identify which products can accommodate prescription lenses?
    Information regarding the prescription compatibility of our eyewear is available in the product details. If you require additional assistance in determining this or have any further questions, please feel free to contact our customer support.
  • Do you offer prescription services for eyewear?
    Currently, we do not provide prescription services.
  • How can I determine if a frame fits me?
    To ensure a proper fit, consider the following: - Verify that your pupils are positioned near the center of the lenses. -Ensure the frames do not extend beyond the sides of your face. -Confirm that your eyebrows remain outside the glasses. -Smile to check if the frames stay securely in place without sliding down your nose.
  • What should I do if my frame doesn't fit properly?
    If your requires adjustments, common issues such as tightness or looseness behind the ears, improper temple arm length, or crooked frames can usually be resolved. Many optical shops offer professional adjustments to ensure a perfect fit. Visit your local optical shop for a quick adjustment. While most provide complimentary adjustments, some may charge a nominal fee. If applicable, share the receipt with us, and we'll reimburse up to $10 within 30 days of your original purchase.
  • Fitting Assistance
    If you have any questions or require further assistance in choosing the right fit for your eyewear, please check out our blog post A Comprehensive Guide to Choosing Eyewear for detailed insights. Alternatively, feel free to contact customer support. We're here to provide personalized guidance and support to ensure you find the perfect eyewear that meets your needs and preferences."
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