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FAQ
Frequently asked questions
General
Shipping Information
Checkout
Prescription
Fitting
•To initiate a return or exchange, please submit a request along with a screenshot of your order confirmation email, ensuring that the order number is clearly visible
•Return items must be sent back within 7 days of initiating your return with the label provided
•Non-prescription products can be returned up to 30 days from the date of purchase
•Items purchased on our final sale page are not eligible for returns or exchanges
•Items must be unworn, in the state you received them, and in the original packaging
•The shipping cost of the order is non-refundable, and there will be a 5% restocking fee of the purchase price removed from your refund
•Every customer is granted one complimentary exchange of equal or lesser value. In the event of dissatisfaction with the exchange, customers have the option to request a refund, subject to a 5% restocking fee based on the original purchase price.
•International returns and exchanges are not available.
•Return on gift cards are not available
Should you require any assistance, please feel free to contact us.
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